Local Delivery + Click & Collect

We offer local frozen raw dog food delivery throughout Barnstaple, Bideford and many surrounding areas across North Devon, covering up to a 33-mile radius from our Barnstaple shop.

Prefer to collect? You can also order online using our click & collect service and we’ll have your order ready for you.

Please read the information below before placing your order.

Delivery Days
Our local frozen raw dog food deliveries take place every Monday and Thursday.

For Monday delivery: Please place your order by Sunday night.

For Thursday delivery: Please place your order by Wednesday night

Minimum Order
There is a £20 minimum spend on raw dog food, excluding the delivery charge.

You’re welcome to add treats and other products to your frozen raw food delivery.

Please note that our local delivery service is for raw food orders only. We cannot make local deliveries containing only treats or other non-frozen products

Local Delivery Areas
We deliver frozen raw dog food throughout Barnstaple, Bideford and many surrounding areas across North Devon, covering up to 33 miles from our Barnstaple shop.

Postcodes currently covered include: 
EX31 – 1, 2, 3, 4
EX32 – 0, 2, 7, 8, 9
EX33 – 1, 2
EX34 – 7, 8
EX36 – 3, 4
EX37 – 9
EX39 – 1, 2, 3, 4
EX22 – 7
If you’re unsure whether we deliver to your address, simply enter your postcode at the checkout or contact us before placing your order.

Local Delivery Charges:
Your delivery charge will be calculated automatically when you enter your postcode at the checkout.
0-2 miles – FREE
2.01 – 5 miles – £4
5.01 – 9 miles – £5
9.01 – 18 miles – £7
18.01 – 25 miles – £9
25.01 – 33 miles – £12

On the Day of Your Delivery
You do not need to be at home to receive your delivery, but please provide us with a safe place where your frozen food can be left.

Please use the comments box at checkout to let us know where you would like your order to be left if you’re not home, along with any additional directions if your property is difficult to find. 

Our driver will send a text to the telephone number provided with your order once your delivery has been made. We also take photographic proof of delivery when orders are left in a safe place.

Unfortunately, we cannot provide specific delivery times as our route varies depending on the orders we have that day. If you contact us on the day of delivery, we’ll always do our best to give you an estimated time.

Substitutions
Occasionally, a particular product or flavour may unexpectedly be unavailable. Where possible, we will substitute it with a suitable alternative from the same range.
If your dog cannot have certain proteins/flavours, please let us know in the comments box at checkout. If no restrictions are provided, we will assume your dog can have any protein/flavour.

Frozen Raw Food Returns
For food safety reasons, frozen raw dog food cannot be returned or exchanged once it’s left our premises.
As raw food is a perishable frozen product, once it has left our care, we cannot verify how it has been stored or whether the cold chain has been maintained.
Returned raw food therefore cannot be accepted back into stock.

In the event of an official manufacturer product recall, we will endeavour to contact you, to bring this to your attention.

Please see our Returns & Refunds Policy for full details.

Click & Collect from our Barnstaple Shop
Shopping online but don’t need delivery?
Choose to click & collect at checkout and collect your order from our shop at Roundswell Business Park, Barnstaple. 

Please allow us 2 hours after placing your online order to pick & pack it ready for collection.
Orders placed after 3pm Monday to Friday will be available for collection the following day after 10am
Order placed after 3pm on Saturday will be available to collect on Monday after 10am

All click & collect orders must be collected within 24 hours of your order being ready.
Once your click & collect order has been received, click & collect orders cannot be changed.

Cancellations may incur a 50% restocking fee.

If an item is unexpectedly unavailable, we may substitute it with a suitable alternative or refund for that item.

UK Courier Delivery
We offer UK courier delivery for treats, toys and other non-frozen products.
Please allow up to 5 working days for your order to arrive. Orders placed when the shop is closed may take a little longer to process.

Please note: We do not send frozen raw dog food by courier.

We currently do not send orders outside the UK or to Northern Ireland

Visit our Barnstaple Shop

You’re always welcome to visit our raw dog food shop in Barnstaple, where you can browse our full range in person.

Nellies Nibbles Dog Larder
Unit 13 Oakwood Close
Roundswell Business Park
Barnstaple
North Devon
EX31 3NJ

Opening Hours

Monday: 10am – 3pm
Tuesday: 10am _ 3pm
Wednesday: 10am – 5.30pm
Thursday: 9am – 5.30pm
Friday: 9am – 5.30pm
Saturday: 9am – 4pm
Sunday: Closed