Local Delivery + Click & Collect
We offer Local Frozen Raw Dog Food Deliveries in North Devon
Also Click & Collect from our shop in Barnstaple should you not have time to come in and shop.
Please read this fully before ordering.
Delivery Days Are Monday’s & Thursday’s
We cover the following Postcodes and more, in and around North Devon.
EX31-1 EX31-2 EX31-3 EX31-4
EX32-2 EX32-7 EX31-8 EX32-9 EX32-0
EX33-1 EX33-2
EX34-7 EX34-8
EX36-3 EX36-4
EX37-9
EX39-1 EX39-2 EX39-3 EX39-4
EX22-7
Order’s placed from Thursday – Sunday you will receive them on the Monday.
Order’s placed from Monday – Thursday you will receive them on the Thursday
The minimum raw dog food needs to be £20 spend (excluding delivery charge).
You can add treats & other products to your frozen delivery BUT we cannot deliver just treats or products. We will refund your order fully if this happens.
Local Frozen Raw Dog Food Delivery Charges will be calculated once you’ve entered your postcode at the checkout, they are as follows:
0-6 miles from the shop £4.00
6-12 miles £5
10-18 miles £7
18-25 Miles £9
If a product/flavour should unexpectedly be unavailable, I will substitute. (Please make sure you write any flavours your dog cannot have in the comments box at the checkout, otherwise we will assume they can any have any.
You do not need to be in to receive your delivery BUT you must give a safe place where it can be left.
Please write in the comments box at checkout also giving any other instructions if your property is difficult to find.
We take photo proof of all deliveries left in a safe place.
I cannot give specific times of deliveries but if you contact us, we will do our best to give an estimate.
The driver will always text the number you have given at the time of placing your order to let you know the goods have been delivered.
Due to health & safety, all raw is non-refundable once it has left my premises.
We also offer Click & Collect
Order same day and your order will be available to collect in store but please allow 2 hours after you have placed your order online for us to pick & pack and get it ready for you.
*
If you place your order after 3pm, Monday-Friday, your order will not be available for collection until the following day after 10am. Should you place your order after 3pm on Saturday’s, it will be available to collect on the following Moday.
All click & collect orders must be collected within 24 hours of placing your order.
Click-and-collect orders cannot be changed once an order confirmation has been sent. Cancellation or amendments will result in a 50% re-stocking fee.
Should any of your chosen items not be available we will substitute for the same as what is in stock that you have ordered.
Please write in the comments box at the checkout any flavours your dog cannot have, otherwise we will assume they can have any.
Courier: Products/Treats & Toys Only. Please allow up to 5 working days. If we receive your order during our closed day it may take longer
We do not send raw by courier
We DO NOT send any items outside of the UK or to Northern Ireland
Come In & Shop
Monday: 10-4pm
Tuesday: 10-4pm
Wednesday : 10-4pm
Thursday : 10-4pm
Friday 10-4pm
Saturday: 10-3pm
Sunday: CLOSED
Returns & Refunds Policy
At Nellies Nibbles Dog Larder, we want you and your pet to be delighted with our products. If for any reason, you are unhappy with our products or receive them damaged and would like an exchange or refund, please contact us within 48 hours of receiving your goods. Please include your order number and reason for exchange/return.
PLEASE NOTE No refunds will be given for the return of Raw foods unless it’s due to an official recall from the manufacturer’s and we do not swop raw food for other brands from within our shop. Once it has left our premises due to Health & Safety we are legally not allowed to. Should there be a manufacturer recall then this will be published for everyone to see via social media channels.
PLEASE DON’T BUY BULK BOXES UNLESS YOU KNOW YOUR DOG WILL LIKE IT.
If you wish to return any non raw products, they must reach us within fourteen days of when we dispatched your order. We recommend you use the Royal Mail service with proof of postage. Ensure that returns are packed appropriately (ideally using the packaging we initially supplied) and include a note stating your order number, contact details and reason for returning the item. Please note you will have to bear the direct cost of returning items.
Any returned items must be sealed/unopened. If the goods are not returned to us within 14 calendar days, we will not refund the order.
Please allow 7 working days for your card payment refund to appear in your bank. This isn’t in our control and is determined by the card processing company/bank.
Refunds will be made within 30 days. This returns policy does not affect your statutory rights.
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